Policies, Terms & Additional Info
Below are our policies and info that cover our most commonly asked questions.
Shipping
Our turnaround time (TAT) from order placement to shipment is currently 1-12 business days (federal holidays do not count as business days) unless they are pre-order items or otherwise stated in the listing. If there is an issue with your order or it cannot be shipped within this timeframe we will contact you.
Custom items (Acetone Antidote, Olive Lotion, Fixer Elixir, Dry Oil Spray, Xpress Drying Spray/Drops, Matte Cuticle Balms & New Moon Cuticle Oil) may take an additional 2-3 business days to process. Custom wax melts may take longer depending on if we have the fragrance oils needed, in stock. Turnaround time is based on the current volume of orders.
We currently ship within the United States and Canada. Please see the Where To Buy page for a full list of international stockists.
Combining Orders
Open orders are automatically combined if they are made within 7 days of each other. Orders may not be combined if an existing order has been shipped or if they were not made within the 7 day time frame.
We recommend ordering pre-order items separate from ready to ship items if you wish to receive your items within the turnaround time stated above. If you would like your order containing pre-order items to be combined, please leave a comment in the notes section at checkout or email customer service with your order numbers. Combining multiple orders may restart the turnaround time based on the last combined order. Example: if there are custom items or items that are not ready to ship in the newer order(s).
For combined orders to be insured, both require Corso's Green Shipping Protection™ to be purchased at checkout. We cannot edit or combine orders in instances where Corso shipping protection was purchased for one order, but not the other. Please select these options carefully when ordering.
Shipping Protection
Baroness X + Fox Fire Wax & Bath Co. + demiflux are pleased to offer reduced emissions with Corso's Green Shipping Protection™! Corso provides 100% carbon offsetting, shipping protection, and dedicated support.
We’re making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order.
Additionally, each package can be protected against theft, damage, and carrier mishandling to ensure your order arrives safe and sound. We’ll help the planet together!
Damaged/Missing Orders
Corso's Green Shipping Protection™ may be purchased at the time of checkout to insure your package and offset the carbon cost of shipping. Corso will email you with contact information to confirm your insurance after each purchase. If your order arrives and there has been a nail mail casualty or the package is lost in transit, please contact Corso directly for a replacement. Email greenshippingprotection@corso.com, chat with Corso on their website, or fill their reorder request at reorder.corso.com. Damaged and missing packages not insured with Corso are unable to be replaced at this time.
Wrong/Incomplete Orders
Please contact customerservice@baronessx.com within 7 days of receiving your package if you received a wrong or incomplete order so we can resolve the issue in a timely manner. We cannot guarantee a resolution outside this time frame.
Returns & Refunds & Cancellations
Due to the nature of our products, all sales are final. Please contact us if you have any questions about your order. If you need to contact us for any other reason please reference your order number. As long as this information is included we will be able to reply within 48 hours.
You may cancel your order within 48 hours of purchase as long as custom items have not been made, and your package has not yet shipped.
Paypal transactions will be subject to a 5% restocking fee. This will be subtracted from the refund amount at the time of the refund.
Coupons
If you use a coupon code outside of the stipulations your order will be cancelled.
Mystery Listings
Limit 2 per person, per order. If you order these often we cannot guarantee that there won't be repeats. Please leave us a note at checkout with the mysteries you have received in the past 2 months in order to avoid duplicates. If duplicates cannot be avoided we will refund this item. If no note is left at checkout there may be duplicates.
Bloggers
If you are a regular nail blogger with an established blog and followers we would be happy to consider working with you. If you have an interest please send your stats, expectations and what polishes you would like to review using this form. Just an FYI, there is currently a waiting list.
Salon Placement & Wholesale
Discounts are available for bulk/wholesale orders.
If you're interested in selling our polish in your salon please contact us at CustomerService@BaronessX.com. When contacting us please let us know what polishes you're interested in and how many you would like.
Application Tips
Glitter polishes are also known for being difficult to remove, try soaking your nails in remover and some cotton after you've gotten the top layers off.
It is important to turn your bottle upside down after giving it a good roll between your hands if it contains larger glitter.
Top Coat
All beauty gurus will recommend applying a top coat to your manicure to make it last longer and to make the finish smooth and glass-like. All glitter polishes no matter the company, will have some texture to them, so it is extra important to get a good top coat on those. Generally more glitter and smaller glitter will have more texture.
Base Coat
A base coat is a personal choice and you would need to find the one that works best with your body chemistry. Base coats can help with many things including wear time and staining. If a polish we produce is known to stain lightly it will state it in the listing. We do not sell polish that stains because it will be taken out of production or not released at all.
Layers
Another tip from the pros is to apply thin layers rather than one to two thick layers. This also helps your mani last longer since thinner layers reduce the likelihood of chipping.
Glitter
Glitter polishes are also known for being difficult to remove, try soaking your nails in remover and some cotton after you've gotten the top layers off.
It is important to turn your bottle upside down after giving it a good roll between your hands if it contains larger glitter.
Wax Storage Tips
Wax stores best in a cool, dark place out of sunlight and away from heat and humidity. For longest shelf life we recommend keeping your wax in the original polypropylene bag it arrived in.
Warmers & Usage Recommendations
We found that warmers between 20-25 watts are ideal for melting hard wax. Our preferred warmers are wide, hot dish style warmers. Bulb warmers that are within the 20-25 watt range are also a good option. Please keep in mind that the higher the wattage, the hotter the wax. This means that if you go above the 20-25 watt recommendation the scent will dissipate at a faster rate.
How much wax you use is entirely based on the size of your warmer and room size. Ideally, you want to fill the base of your warmer without creating too deep of a pool. In terms of wax shots this would be anywhere from 1/3 to 1/2 of a wax shot. For Ice Crystal Bars this would be anywhere from 2-4 sections. For all other items it would be somewhere between .45 to 1oz by weight. This is equivalent to adding 1-2 standard size clamshell cubes.
Snowglobe Pen Ink Replacement
We've created this tutorial to show you how to replace the ink in all snowglobe style pens.
Disclaimer
Settling
All nail lacquer bottles will contain one larger or two smaller stainless steel agitators to help with mixing since settling can occur, as usual this can be fixed by rolling and turning your bottle. Again, it is especially important to turn your bottle upside down a few minutes before application if it contains larger glitters! This reduces the need for fishing for those larger glitters. Some polishes will come with a small bag of extra glitter for placement. This is indicated in the listing.
Uniformity of Product
All products are made in batches and are intended to be consistent from batch to batch by using a formula or "recipe". However, there may still be a slight variation from batch to batch due to supplier changes or human error. If there is a very significant difference at the time of making the batch will not be used. If it happens later (sometimes things can change after time) we will notify you and work out a solution.
Thermal
Thermal polishes are known to have a shorter shelf life than other polishes but this only affects the color changing properties. All our thermal polishes are made regularly so by the time it gets to you, it will only be a few days to a few weeks old at the most.
Thermals will eventually stop changing color due to the nature of the pigment. While we cannot place a firm end date on when thermals stop changing the average lifespan is 6-12 months. To get the most life out of your thermals, store them in a dark location and keep them away from extreme cold or heat. With proper storage thermals can extend well beyond 12 months.
Consistency from Photo to Product
Please note for the pictures from bloggers, the lighting conditions vary from blogger to blogger but they have been taking pictures for awhile and they will be color accurate. Again it depends on the lighting. Many of the special effects polishes will look quite different in different lighting situations. For example, don't expect to see holo glitter or pigment show off in the shade like it does in the sun.
Sometimes there can be a variation in color due to your monitor settings and your computer. For example, Mac computer monitors look different than some PC monitors.
Prototypes & Studies
Prototypes and studies will not come with a cab on the top of the bottle. These were test colors used to develop new polish for Baroness X. This means many of the colors are one offs which is why cabs were not created.
Longevity of Product
All products should be stored in a cool, dark location away from temperature fluctuations, high humidity, and direct sunlight. Proper storage will extend the life of your product.
Polish Ingredients
Butyl Acetate, Ethyl Acetate, Nitrocellulose, Adipic Acid/Neopentyl Glycol/Trimellitic Anhydride Copolymer, Acetyl Tributyl Citrate, Isopropyl Alcohol, Isobutyl Acetate, Acrylates Copolymer, Stearalkonium Bentonite, N-Butyl Alcohol, Styrene/Acrylates Copolymer, Benzophenone-1, Silica, Alumina, Trimethylpentanediyl Dibenzoate, N-Butyl Alcohol. May Contain: Micas, Silicon Dioxide, Tin Oxide, D&C and FD&C Lakes (i.e. Red 6, Red 7, Red 21, Red 22, Red 28, Red 30, Red 34, Red 36, Orange 5, Yellow 6, Yellow 5, Yellow 7, Blue 1, Yellow 10, Violet 2, Aluminum Powder, Iron Blue, Ultramarines, Bismuth Oxychloride, Iron Oxides, Ferric Ferrocyanide, Manganese Violet, Titanium Dioxide, Carbon Black), Effect Pigments (i.e. Thermochromic, Phosphorescent, Fluorescent), Cosmetic Glitter, Solvent Resistant Glitters
All our lacquers, top coats and base coats are 5-free, except our original Riveted Base Coat (tinted blue).
Misc Terms
Cookies
We use cookies on the site to keep track of sessions. The cookies themselves hold no customer information. By using the website you agree to accept the cookies. If you do not wish to have these cookies used, you can turn them off in your browser settings.
Referral Programs
You may refer customers and get rewarded based on whatever rewards program we have available at that time. You may not use the referral program to promote your own business, collect email address or any other personal information for anyone you are referring. For example, you may not ask for an email address or money to send out the discount. You may not use the Baroness X trademark to promote your own products or services.
